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Frequently Asked Questions

This Agreement was last modified on 18th february 2016

FAQ

Who is snatcher?

Snatcher is here to make your online shopping experience easy and reliable. We strive to provide excellent customer service and quality products. We are based in Johannesburg, we do however courier country wide.

 

Company Details:

DHD Investments T/A Snatcher Deals

Company Reg Number : 2018/297446/07

Company Vat Number : 4590283927

 

Banking Details For EFT Purposes:

FNB Account

Account Holder : Snatcher Deals

Account Number : 62763654615

Branch Code : 250655

Do I need to register before buying goods at Snatcher?

No need to register. You can follow the checkout process as a guest. You are however advised to register as this will make your future checkout process quicker and enable you to review your order history.

How Do I subscribe for your latest promotions?

Simply Follow This Link And Follow The Steps >> https://bit.ly/2IgZXNW

How Do I Place an Order?

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How Should I to Contact if I Have Any Queries?

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Do I Need an Account to Place an Order?

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Order Process

How Do I Order?

Below is a step-by-step guide on how to place an order on our website:

1. Click on the item that you would like to purchase.

2. Check the quantity and then click “ADD TO CART”.

3. Click on the trolley icon at the top right on the page.

4. Check your cart and then click “CHECK OUT”.

5. Complete all customer information and shipping address.

6. Click “Continue to shipping method”.

7. Make sure the shipping address is correct and click “Continue to payment”

8. Select your payment method and click “Complete Order”

9. Your order summary will then be displayed and you will receive and email confirmation of your order.

What is your delivery fee? And why am I paying delivery?

It ranges from R79 for main cities to R110 for outlying areas.

We charge a fixed once off delivery fee. Other retailers might advertise free delivery but they simply load the delivery fee on each product they sell, which results in you, the customer paying much more for delivery than what you will with us.

Which Payment Methods Do You Accept?

1. Manual EFT

Banking Details For Manual EFT:

FNB Account

Account Holder : Snatcher Deals

Account Number : 62763654615

Branch Code : 250655

 

2. Credit / Debit Cards (Visa & MasterCard)

 

3. Instant EFT

 

4. Bitcoin

 

5. Mobicred

 

6. SCode

Is my credit card details safe?

Yes, your credit card details go through a secure terminal and are never stored.

Why is my order stating "Payment Pending" ?

That is because it takes up to 48 hours for us to allocate the funds to your order. If the status hasn’t been changed after 48 Hours we suggest you contact us as we might not be able to allocate the payment due to the reference that was used.

What Does Unfulfilled Mean?

It means the order has not yet left our warehouse. Once the status changes to Fulfilled it has left our warehouse.

How Long Does Delivery Take?

Delivery Takes 5-10 working days. Should this be a urgent order, please contact us and we will try our best to fast track the process.

Please see default process below:

FAQ

How do I track my Order?

Only once the order has been dispatched (Left Our Warehouse) You will receive tracking details that include both a tracking number and the courier details that will deliver your parcel.

Can I collect My Order?

Sure Thing. Speak to our support team, they will supply you with a coupon code you can use at checkout that voids the delivery fee and you simply add the delivery address as collection.

Can I cancel My Order?

Sure You can, but only if it hasn’t been dispatched as yet. If the order has been dispatched you will have to receive it and send it back at your own costs. Also note that cancelled orders due to you not wanting it carries a 15% handling/cancellation fee.

How do I change my delivery address?

You need to contact our support team PRIOR to the order being dispatch, once the order has been dispatched additional delivery fee will be charged to change the address.

Do you deliver outside of South Africa?

Unfortunately we only deliver within the borders of South Africa at this stage.

Warranty, Replacements & Returns

Does Snatcher Items Have Warranty?

Yes, all electronics carry a 6 months limited warranty and cannot be extended. General Homeware/Kitchenware items will only be replaced if received broken and does not have a warranty.

What if my order gets lost/stolen on the courier vehicle?

It is Snatchers responsibility to get the item delivered to you. If stolen or lost we will re-dispatch your order at no additional cost to you.

 

If however you return items to us because you simply don’t want it, it is your responsibility to insure the parcel and ensure we get it in perfect sellable condition to process your refund.

I received a Broken Item!?

Please submit a return request form here. Please try and make your request as detailed as possible, adding your order number, the email from which you placed the order and clearly indicate which product is faulty and where possible supply images to make it easier for our team to process the request.

I want to return a product?

Please submit a return request form here. Please do this within the 7 day cool off period or you will void the refund option and can only opt for a replacement if the items are faulty. Please see our Return Policy for more details.